Shipping policy

SHIPPING & RETURNS

Our items are designed and made in London, United Kingdom.

Due to our items being made-to-order, we dispatch orders within 7-10 working days.

If you require your order sooner, please contact us before placing your order at info@mkeyzee.com . We will do our best to accommodate your requested delivery date!

In accordance with UK Customer Contracts Regulations, made-to-order items are not eligible for cancelation or refunds once production has begun.

This process requires incredible attention to detail, precision, and time. This timeline allows us to perform multiple quality checks, making sure every outfit meets the standards of excellent quality our brand is known for. Our goal is to create not just beautiful clothing, but pieces that feel truly special and made with care for MKEYZEE customers who wear them. We believe this dedication to perfection is what makes MKEYZEE so exceptional and we thank you for your patience as we create something unforgettable just for you.

SHIPPING INFORMATION

UK STANDARD DELIVERY FREE

All UK standard delivery orders are sent with Royal Mail signed for service. It takes 2-3 working days from date of made.

EUROPE DELIVERY £25

All European orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 days from date of made. (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. 

WORLDWIDE DELIVERY £35

All Worldwide orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 working days from date of made (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm.

DUTIES & TAXES: ADDITIONAL CHARGES FOR OVERSEAS CUSTOMERS 

Please note we are a UK based company and we ship all orders from the UK.

If you are an international customer, your local government may impose import/vat duty charges for bringing in items from other countries. Any additional costs incurred are your responsibility and you may be asked to pay these to be able to receive your order. We recommend looking on your local government website to see if there is a guide on how much the charges may be based on your order value before purchasing from MKEYZEE- If you order, and decide to reject your shipment due to import charges you will be responsible for the cost of the item being returned to us.

RETURNS INFORMATION

If for any reason your item size is unsuitable we will offer a return/exchange. Please contact us to help you in the best possible way.

We do not offer exchanges on personalised embroidered garments.

All exchanges need to be returned to us within 14 days. The 14 days will start as soon as your order has arrived.

All items must have the label attached, in perfect unworn, condition.

All returns/exchanges must be put in writing and confirmed by MKEYZEE via email confirmation. Our email is: info@Mkeyzee.com

NOTE: Return postage is at the buyers own cost and risk. All items must be returned via "tracked mail" to ensure that Returns arrive safely. No Exchanges will be given for an items that go missing in the post.